At UKSG.tools, customer satisfaction is essential to us. All payments made in our online store are processed through an official international payment system to the bank account of Oleksii Shmyhol, a sole proprietor in Ukraine.
Refund Eligibility:
We accept returns within 14 days of delivery. To qualify, items must be in their original condition, unused, and in the original packaging.
Return Process:
To initiate a return, contact us at info@uksg.tools or complete our claims form. Upon approval, refunds will be processed to your original payment method. If you do not receive a refund within one week of approval, please reach out to our support team.
Return Shipping:
✔ Customers are responsible for return shipping costs, except in cases where UKSG is liable (e.g., incorrect or defective items).
✔ Items returned without prior authorization, used items, and general returns are subject to customer-paid return shipping.
Damaged or Incorrect Items:
If you receive a damaged or incorrect product, please contact us with photos and a brief description. Let us know if you would like a replacement, refund, or store credit. After reviewing, we will advise on next steps.
International Returns:
When returning items internationally, ensure that they are securely packaged and shipped via standard postal service. Return shipping fees are the customer’s responsibility unless the product is defective or incorrect.
Important Guidelines:
✔ Please check all product details and specifications carefully before purchasing. Inspect items immediately upon arrival. We are responsible for damage incurred during transit but are not liable for any damages that occur after delivery.
✔ For care instructions, refer to the product details on our website to avoid potential damage to sharpening stones or tools.
Return Address:
Do not send items back without prior approval. Instructions and the appropriate return address will be provided once the return is approved.
If you have any questions or need assistance with a return, please contact us at info@uksg.tools.
Product Return Request
In case of defects we provide full replacement of the goods. To return an item due to a defect, please fill out the form below:
